• Help

    On this page you will find a helpful list of FAQs
    and ways to contact us if you need more assitance.

Payment & Billing

When will I be paying for the monthly subscription?

You’ll pay for your first box when you sign up. After that, we take payments on 27th of the month, before your next box is due. If you’re buying someone a three-month gift subscription (lucky them!) you’ll pay the full amount upfront.

Can I change the date I will be paying?

We take all member payments on the 27th of the month. It matches up with the day we start preparing Pour & Sip boxes for shipping – which means we make sure you get yours on the first week of each month! For that reason, we’re not able to offer different payment dates.

How do I update my payment details and billing information?

Easy! Just log into your account, head to your account details, and you’ll find everything you ended to update your payment details and billing info. If you need any support at all, just reach out to our brilliant customer service team on +44 (0) 1892 267 700 or cs@pourandsip.com, and they’ll be happy to help! 

What payment methods do you accept?

We accept most debit and credit card payments like Visa, American Express, MasterCard, Diners, Discover and JCB as well as Apple Pay and PayPal. 

Are there any hidden fees?

Absolutely not, there are no sneaky fees at all. We don’t even charge for delivery! Everything is wrapped up in your £29.95 monthly subscription.

Where do I apply a gift voucher or discount code?

Have a gift card to use? Go to the redeem a gift card page, and enter your code to confirm what it's for (you'll also be able to copy your code at a click of a button on the next page, ready to use in checkout). Then, on the second step of the checkout, add your code to 'Apply a gift card' and place your order. Got a discount code? Simply enter it on the payment page!

What to do if my voucher code is not working?

There are a few tricks for this. Double-check that your code is still valid (most will have an expiry date), there aren’t any typos, and it’s a code from us. If It’s still not working, our fantastic customer service team can help on +44 (0) 1892 267 700 or cs@pourandsip.com. 

Are you VAT registered and can I get a VAT receipt?

Yes, and of course! Our VAT number is 662241553, and we’re always happy to send you a VAT receipt. Just email us on cs@pourandsip.com and we’ll get this sorted.

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